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USING THE RESULTS OF A
SOCIAL RETURN ON INVESTMENT ANALYSIS

(A SUMMARY OF ACTIONS TAKEN BY LEGAL AID ORGANIZATIONS AND OTHER SOCIAL SERVICE GROUPS TO UTILIZE THE RESULTS OF THEIR CSACO SROI PROJECT RESULTS)

PROOF OF VALUE TO FUNDING SOURCES


GRANT APPLICATIONS

  • SROI is included in grant applications to show financial value of program.

  • SROI in specific areas of interest (i.e., Domestic Violence, Housing, Public Benefits).

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DONATION VALIDATIONS

  • SROI reports focused on specific areas of interest.

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TAX-BASED PROOF OF VALUE

  • Information packets and summary reports to legislators.

  • Value by legislative district reports.

  • Grassroots lobbying handouts.


COMMUNICATION WITH STAKEHOLDERS

  • Inclusion of results in their annual reports.

  • Inclusion of results in their quarterly newsletters.

  • Distribution of copies of summary reports.

  • Flyers for handouts at service locations.

  • Inclusion of summary results on their website.

  • Social media (primarily Facebook and Twitter).


COMMUNICATION WITH THE COMMUNITY

  • Inclusion of summary results on their website.

  • Copies of summary reports openly available at organization offices.

  • Flyers for handouts at service locations and public events.


PUBLIC MEDIA

  • Newspaper articles on the values of services (short and long-term values).

  • Demonstration of value to the community, stability of organization, and number of people affected.

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INTERNAL STRATEGIC PLANNING


Importance of services analysis:
- Adjustment of lines of services and future resource allocations.
- Adjustment of qualification levels for Legal Aid services.
- Value of potential new services.
- Economic benefit of mergers/acquisitions.


INTERNAL EMPLOYEE BENEFITS
There has been a surprising number of comments from internal employees at
multiple service organizations on how they did not realize how valuable their
services were and how important their services are to their community. This has
been a significant morale booster.


INTERNAL CONTROL DEVELOPMENT
Almost every social service organization (over 90%) has realized from the project
process that their internal controls need enhancement (primarily in the areas
of outcome reporting – also known as outcome codes for Legal Aid groups) and
increased management oversight in the area of data entry (i.e., the recording of
case type codes for Legal Aid matters or problem codes for Disability providers).
Increasing the completeness and accuracy of the daily transaction entries (particularly
in the entries by volunteer personnel) will provide the additional level
of information needed for more accurate value calculations.


VO LUNTEER LAWYER RECRUITMENT
Proof of value to the potential community for pro bono results provides additional
incentive for volunteers to become involved.


STRATEGIC ADVOCACY VALUE ANALYSIS RESULTS
- Analysis of potential value resulting from strategic advocacy efforts.
- Projections of cost and service level increases resulting from the
achievement of strategic advocacy goals.


COOPERATIVE OR PARTNERSHIP EFFORTS WITH OTHER ORGANIZATIONS
- Proof of value of integrated services.
- Proof of value to joint effort partners in the results of propose development activities (i.e., partnering between Legal Aid groups and local social service organizations to target the use of legal services).
- Calculation of costs and funding requirements for projected increases
in service demands based on actual experience.

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For more details, including sample reports, Social Economic Impact Methodologies & Principles, and our company brochure, please visit the More Information page.

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- Community Services Analysis LLC.

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